One of the main management areas of the call centers is the employee turnover. With the excess of employee turnover, recruitment costs and training costs increase considerably. Profitability is affected as the new employee adapts itself to meet his cost. Minimizing these effects may be possible with proper employee recruitment.
Proper employees are distinguished with the tests, interviews and simulations for your projects that require different competencies.
• General Proficiency Test
• Telephone / Video Interview
• Face to Face / Group Interview
• Competence Simulation
Call center work load increasing also requires rapid recruitment of the large numbers of employees. Using voice technology, it is possible to organize an appointment by contacting a lot of applicant in a short time.