Future decisions can be made if the data has the sufficiency of workability and usability. You can build your strategy from your customers’ expectations and perceptions about your products and services.
Every contact you have with your customers is a marketing activity and it has an effect on brand perception. It can fulfill the marketing function by keeping individual and corporate customer information accurate and up-to-date.
The preparation process, which includes contact cause, frequency and expected results, determines the success of the implementation. Recording of all contacts by correlating them with customer data will be helpful for similar activities.