In-store Customer Experience

Store layout and operation, employee activities and customer behaviors are analyzed in correlated. The obtained data describes the actions to be taken to improve the experience.

• Face-to-Face Survey: It is done with the customers who shop and do not shop at the store exit.

• Telephone Survey: Your shopper is called shortly after leaving the shop. The response is get with voice technology and without any typing. If your customer wants, he leaves a voicemail.

• Secret Customer: With the prepared scenarios, store experience are measured by customer’s filters.

• Store Map: The time and location analysis is done in the store. The effect of employees’ activities on sales are determined.