After-sell services are all the activities that provide and maintain the continuity of the relationship between your customer and your brand. It is among the factors that create permanent and loyal customers. It is a function that nurtures profitability and creates a competitive advantage on preferability for your brand. In some sectors it is the main source of income.
While the services that are promised to be delivered after sales facilitate and support your sales, that creates expectation for your customers. The customer has the expectation of that it will be solved quickly in the event of a possible problem while using the product they have bought. In this context, exploration, installation, maintenance, repair, renewal, etc. supports and services are high intensity.
Following the support and service that you provide, we can quickly measure customer experience with customer representatives or voice technologies and transform them into a data that you can take action on.