EXCEED
EXPECTATIONS

Exceeding your customers expectations
create experiences...
STRENGTHEN
YOUR BONDS!

Your mark with your customers
strengthen the link between...
INCREASE YOUR
PROFITABILITY!

Your market share, income and
increase your profitability....

                 Customer ServiceToday’s technological and competitive market environment makes it imperative to meet customer expectations. One of the priorities is handling the informational, requestional and complaint containing contacts from your customers who are interacting with your brand. More......

                  Call Center Performance ManagementThe management principle is dominated by the data production and the analysis of these data in the call centers. The work load and the presence of a large number of employees make this necessary and the performance system for management is inevitable. More......

                 Call Center Check UpYour call center is keeping to be the first channel that your customers contact when they need support. While gaining experience of the customer representatives and the management team create the suitable environment for quality service. More......

                  Call Center RecruitmentOne of the main management areas of the call centers is the employee turnover. With the excess of employee turnover, recruitment costs and training costs increase considerably.Profitability is affected as the new employee adapts itself to meet his cost. More......

                 Support & Service Customer ExperienceAfter-sell services are all the activities that provide and maintain the continuity of the relationship between your customer and your brand. It is among the factors that create permanent and loyal customers. More......
                  
                  Call Center Customer ExperienceThe customers who contact with your call center are interacting with your products and services. Your customer’s call center experience turns into a decision-making moment for their continuation of association with your brand. More......
                  
                  In-store Customer ExperienceStore layout and operation, employee activities and customer behaviors are analyzed in correlated. The obtained data describes the actions to be taken to improve the experience. More......
                  
                  Digital Customer ExperienceAs the days go on, the use of the internet and its investments increases, and it also brings opportunities and competition. While the internet increases your sales potential by growing the market, it also hosts a very big number of customer with their high expectations. More......
                  
                 Data UpdateThis process is the creation of databases by classifying customer information that is not in the electronic environment by making their electronic media entries. The database is designed to meet the long-term needs, regarding sectoral requirements. More......
                  
                  Making AppointmentsIneffective negotiations and the canceled appointments in free-work model of fieldwork teams reduce the sales and revenues by a certain amount. Providing maximum benefit from the field sales function requires a pre-organized agenda and spending all the time on selling. More......
                  
                 QuestionnaireThe questionnaire is one of the most reliable ways to quickly get results to learn the expectation and perception of your target group. You can identify new research areas as well as the results you obtain with reference to the variables related to your products and services. More......
                  
                  Information CallsBy making regular contacts with your customers, you can facilitate them to access your products and services. You can direct your prospective activities by identifying customer requests. You can make compulsory calls that are subject to sectoral regulations. More......

We take care of your customers, you focus on your business.

Fonepartner is an Istanbul based customer interaction center that offers customized outsourcing services in line with customer demands and needs.Customer Relations Management, Customer Experience, Data Management and Marketing services, consulting and training services. More......

Customer Service

Call Center Performance Management

Call Center Check Up

Call Center Recruitment

Support & Service Customer Experience

Call Center Customer Experience

In-store Customer Experience

Digital Customer Experience

Data Update

Making Appointments

Questionnaire

Information Calls

We take care of your customers, you focus on your business.

The Brands We Work With

We have what we can do for you...